Payment Policy

By placing an order on norteqcl.co.uk, you agree to the terms outlined below. Please read them carefully before making a purchase.

Accepted Payment Methods

We process payments securely through Shopify Payments, which supports a variety of payment options, including:

Shop Pay
Apple Pay
Google Pay
Paypal
Visa
Maestro
Mastercard
American Express (Amex)
Discover
Diners Club
Union Pay

Billing Information

To ensure your order is processed without issues, you agree to provide:

Accurate and up-to-date billing details
A valid email address for order communication
Prompt updates to your account if any information changes

Incomplete or incorrect billing details may delay or prevent your order from being fulfilled.

Order Confirmation

Once your order is placed, you’ll receive an email confirmation that includes:

A summary of your purchase
Order number and payment receipt
This confirmation acts as your official proof of purchase—please save it for future reference.

Currency and Charges

All payments are processed in GBP (British pound sterling).
If your payment method is in a different currency, the amount charged will reflect the current exchange rate at the time of purchase.

Fraud & Order Protection

We take fraud prevention seriously. Norteqcl reserves the right to:

Refuse or cancel any order
Limit quantities per customer, per household, or per order

These measures may apply to:

Orders placed using the same credit card
Orders using the same billing or shipping address
Multiple orders under one customer account

If changes or cancellations occur, we will try to contact you using the email, billing address, or phone number you provided.

Refunds & Returns

Please see our dedicated Return Policy for full details on how to request a refund or return an item.

If you believe you were charged in error, email us immediately at Email : support@norteqcl.co.uk. for assistance.

Contact Us

If you have any questions about your order, shipping, or cancellations, feel free to reach out:

Contact Form: Here

Phone : +44 7378 840 193

Email : support@norteqcl.co.uk.

Address : 22 Dunster Drive, London, England, NW9 8EJ, United Kingdom

Customer Service: 09:00 AM to 05:00 PM GMT, (Monday to Friday)

Emails receive a response within 24 hours.