FAQ
Welcome to Norteqcl's FAQ page.
Here you'll find answers to common questions about our products, shipping, and returns. If you need further help, feel free to contact us at support@norteqcl.co.uk.
Where do you ship?
We currently ship Worldwide.
How much does shipping cost?
Shipping is FREE on all orders, no matter your location—no minimum spend required!
How long will it take to receive my order?
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Processing Time: Orders are typically processed within 1–3 business days.
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Delivery Time: Once shipped, estimated delivery times are:
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UK: 3–6 business days (Total: 4–9 business days from order date).
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Rest of the world: 4–7 business days (Total: 5–10 business days from order date).
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Delivery times may vary slightly depending on your location and carrier logistics.
Do you offer returns?
Yes. You can return any item within 30 days of delivery, as long as it is unused, in its original condition and packaging.
Custom or personalized items are not eligible for return unless they are faulty.
For full details, please refer to our Return & Refund Policy.
How do I request a return or refund?
Simply email us at support@norteqcl.co.uk with your order number and reason for the return.
Our team will walk you through the process.
Can I track my order?
Yes. Once your order has shipped, you’ll receive a confirmation email with a tracking number.
You can track your order at: Tracking Page
What should I do if my item arrives damaged or defective?
If your order arrives damaged or faulty, please contact us right away at support@norteqcl.co.uk with photos and your order number.
We’ll arrange a replacement or refund and cover return shipping if needed.
Need more help?
Reach out to us at:
Contact Form: Here
Phone : +44 7378 840 193
Email : support@norteqcl.co.uk.
Address : 22 Dunster Drive, London, England, NW9 8EJ, United Kingdom
Customer Service: 09:00 AM to 05:00 PM GMT, (Monday to Friday)
Emails receive a response within 24 hours.